Call Answering for Housing & Facilities Management

Orca helps facilities management companies handle high call volumes, and housing associations manage tenant enquiries, many of which are urgent or time-sensitive. Our overflow call answering, out-of-hours support and live chat services ensures no call goes unanswered, helping you respond quickly, support residents, and keep operations running smoothly.

Hundreds of Clients

We work with a range of businesses of all shapes and sizes and have formed excellent partnerships within a variety of sectors. Our services help capture leads no matter the sector – take a look at some of our clients.

Core Business Hours

Our call answering service helps you capture the missed calls during standard working hours (8am-8pm). Orca’s overflow call answering service means that any missed calls are still handled.

Out of Hours

Our out-of-hours call handling service provides a dedicated team to answer, triage and manage incoming calls during nights, weekends and peak periods, supporting the housing sector with reliable 24/7 coverage.

Emergencies Don’t Have a Timeframe. With Us, You Are Always Prepared for Them.

Whether you need overflow support, a dedicated housing associations or facilities management call answering service, or 24/7 out-of-hours coverage, we help ensure every urgent request is captured and actioned without delay. Our UK-based team handles inbound calls and live chat enquiries, making sure maintenance issues, emergency repairs, and resident calls are never missed. When your engineers are on site, your team is managing multiple properties, or you’re dealing with high call volumes, Orca acts as an extension of your team.

Property

“Lovely company to deal with, always helpful and quick to respond to any queries. Their call handlers are well trained and provide a professional service.”

Secondary Health (Dental)

“I have received an exceptional experience from Stuart and the team at Orca. From the moment I reached out, they were incredibly helpful, responsive, and supportive. They took the time to thoroughly address all my requirements and providing attention to detail at every step I truly appreciate the professionalism and care they always provide. I feel valued as a customer and will definitely continue to support this company. Thank you for making my experience so positive!”

Property

“I have been using Orca for the last 15+ years. They provide an excellent service at a very fair price compared to other suppliers. The staff are friendly and always go beyond to help. I highly recommend their services.”

Automotive

“Orca have answered our calls for my automotive business for 18 months now, they’ve been great. If I have any issues Emma and the rest of the customer service team are always available to support.”

Legal

“We have worked with Orca as a virtual receptionist for several years and have always found them to be accommodating, helpful, and good value. We receive hundreds of calls per week, and Orca captures the overflow, avoiding any calls being missed, maintaining our clients’ best interests at all times.”

Automotive

“Orca has been a fantastic solution for our business, especially when we’re unable to answer calls. The team is always professional, open, and incredibly accommodating. Their service has helped streamline our communication and keep things running smoothly.”

Why Orca?

Family run business

UK-wide outreach

Trained to deal with the Housing and Facilities Management Sector

We provide call answering services to small and large scale dealerships and suppliers all over the UK, why don’t you give us a go?

Case Studies

Gentle Dental Care

24/7 Call Answering Services

Orca has been partnering with Gental Dental Care for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional…

Halton Housing

End to End Customer Service Solutions

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over…

JLL Residential

Outbound Campaign Services

JLL Residential offer fully managed apartments in a number of locations throughout the UK. JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to…

Together Housing

End to End Customer Service Solutions

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for…

Check out what other sectors we support

We work hard and train staff in a variety of sectors, meaning that we fully understand a range of industries from housing, to legal and much more.

Join hundreds of businesses seizing every opportunity

By choosing Orca as your call answering service partner, you’ll ensure every call is answered by a friendly and attentive team member. We are committed to providing the highest level of service to every person we interact with on your behalf.