The Renters’ Rights Act is Here
What Estate Agents and Property Managers Need to Know. The Renters’ Rights Act 2025 came into force on 1st May 2026 and represents the biggest shake-up to the private rented sector in more than 30 years. For estate agents, letting agents, and property managers across England, the changes are significant, immediate, and non-negotiable. If your […]
New Tax Year, New Standards
The new tax year has arrived. For most business owners, that means updated payroll, revised budgets, and a fresh set of financial goals. But while you’re reviewing the numbers, there’s one area that often gets overlooked, and it could be quietly costing you more than any tax bill. Your call answering. The Real Cost of […]
Why Estate Agents use Orca
Whether it’s handling your call overflow or holding the fort while you’re out of the office. Orca provides tailored services for you and your business, no matter how you utilise us. We wouldn’t expect anyone to just sign-up though. You can trial the services for 7 days, no contract, no expectation. Call Overflow Our standard procedure is to capture the calls you can’t answer, if that’s due to […]
Kicking off 2026
Whether you want time to focus on your business, try something new, or switch from a competitor. Orca call answering and live chat is the solutions for you. We provide high-quality call answering solutions that integrate seamlessly with your business, ensuring that the calls we answer on your behalf are handled exactly as you […]
Awaab’s Law
What is Awaab’s law? The regulations are in memory of two-year-old Awaab Ishak, who died tragically in 2020 as a result of a severe respiratory condition due to exposure to mould in his home. This problem was reported and highlighted by Awaab’s parents as far back as three years prior, with no action being taken […]
Why Physiotherapists use Orca
In private healthcare, every call matters. Whether a new patient booking an appointment, an existing client rescheduling, or a GP referral, missed calls mean missed revenue. Orca’s 24/7 call answering for physiotherapists ensures your clinic never misses an opportunity to help a patient. Always Available, Always Professional Our UK-based team answers calls in your clinic’s […]
Call Answering to Support Your Summer
Summer is here! Time off is imminent! Between June and September, it’s completely natural for teams to shrink a little as holidays take priority, and rightly so. Everyone deserves a break to recharge. But when phones keep ringing and enquiries keep coming in, how do you make sure your business still delivers excellent customer service […]
Why Dentists use Orca
Running a successful dental practice means juggling many moving parts. One of which is answering calls from both new and existing patients. Every missed call is a potential missed appointment, lost revenue, and an unhappy patient who may look elsewhere. Whether you’re a small private dental office or a large-scale NHS dentist, having a reliable […]
Artificial Intelligence within Call Centres
Here at Orca, we recognise that human interaction is essential when providing exceptional customer service. While more call centres are beginning to implement AI into their everyday operations, Orca believes that no matter how much AI can assist in some operational tasks, it can never replace the level of support that a human can. According […]
Supporting the Security Industry
In the security industry every call matters, but over half a million 101 non-emergency calls go unanswered each year due to long wait times. Security companies with a dedicated 24/7 call answering service can bridge that gap by providing an immediate response to any security issue day or night. At Orca, we understand the unique […]