Live Chat Support Outsourcing Service in the UK

Live Chat solutions for your business

Incorporate our different selection of live chat features into your website, making you reachable 24/7.

Hundreds of Clients

Take it from the range of businesses of all shapes and sizes and have formed excellent partnerships within a variety of sectors.

Core Business Hours

Capturing your missed calls during our standard working hours (8am-8pm).

Out of Hours

A dedicated team answering, triaging, and providing solutions for you clients.

How we handle your live chat

A team of professional PAs are assigned to your live chat and trained extensively on how to answer on your behalf, prioritising speed of reply and knowledgeable answers.

Step one

Depending on the live chat feature you utilise, it will usually begin with a customer enquiry coming through your website live chat, or WhatsApp.

Step two

One of our team members will see this notification and search your specific instructions for replying, making sure to comply with your needs and making sure to give the right information.

Step three

If the message is finished, our team will compile a message via CRM system to forward to you, ensuring you have all relevant information needed.

Why Orca?

Family run business

UK-wide outreach

A focus on customer service

We provide call answering services to some of the biggest and busiest businesses in the country, why don’t you give us a go?

Don't take it from us...

Take it from the range of businesses of all shapes and sizes and have formed excellent partnerships within a variety of sectors.

Property

“Lovely company to deal with, always helpful and quick to respond to any queries. Their call handlers are well trained and provide a professional service.”

Secondary Health (Dental)

“I have received an exceptional experience from Stuart and the team at Orca. From the moment I reached out, they were incredibly helpful, responsive, and supportive. They took the time to thoroughly address all my requirements and providing attention to detail at every step I truly appreciate the professionalism and care they always provide. I feel valued as a customer and will definitely continue to support this company. Thank you for making my experience so positive!”

Property

“I have been using Orca for the last 15+ years. They provide an excellent service at a very fair price compared to other suppliers. The staff are friendly and always go beyond to help. I highly recommend their services.”

Automotive

“Orca have answered our calls for my automotive business for 18 months now, they’ve been great. If I have any issues Emma and the rest of the customer service team are always available to support.”

Legal

“We have worked with Orca as a virtual receptionist for several years and have always found them to be accommodating, helpful, and good value. We receive hundreds of calls per week, and Orca captures the overflow, avoiding any calls being missed, maintaining our clients’ best interests at all times.”

Automotive

“Orca has been a fantastic solution for our business, especially when we’re unable to answer calls. The team is always professional, open, and incredibly accommodating. Their service has helped streamline our communication and keep things running smoothly.”

Check out what other services we provide

Discover even more ways we can help! Explore our range of additional services.

Join hundreds of businesses seizing every opportunity

By choosing Orca as your call answering service partner, you’ll ensure every call is answered by a friendly and attentive team member. We are committed to providing the highest level of service to every person we interact with on your behalf.