Who we are
Orca Business Support Ltd
Orca Business Support Ltd operates within the framework of a number of robust policies and procedures designed to protect our people, our clients, and the individuals whose calls and data we handle.
Safeguarding & Conduct
We are committed to maintaining a safe, respectful, and professional working environment. Our safeguarding and conduct measures include:
- Controlled access to systems and client data, with access granted only to authorised and trained personnel
- Clear escalation and reporting procedures for any concerns relating to conduct, safeguarding, or data protection
- A designated senior point of contact for safeguarding and compliance matters
Where appropriate, we work alongside independent professional advisers to ensure our policies remain robust, compliant, and aligned with best practice. Our approach is practical, proportionate, and focused on doing the right thing, every time.
The Personal Data We Collect
The personal data we may collect includes:
- Your email address if you contact us via our website, email, or subscribe to our mailing list
- Any additional information you choose to provide, such as your phone number or address
- Your subscription preferences when signing up to communications
- Information about how you interact with our emails (for example, whether you open them or click links)
- Your IP address, browser type, and basic device information
- Information about how you use our website, collected via cookies and similar technologies
- Any questions, enquiries, or feedback you send to us
Why We Collect Your Data
We collect and process your personal data in order to:
- Respond to enquiries, questions, or feedback
- Provide services you have requested
- Send communications where you have opted in
- Improve our website, services, and customer experience
- Monitor service quality and operational performance
- Meet our legal, regulatory, and contractual obligations
What We Do Not Do
We do not:
- Sell or rent your personal data to third parties
- Share your data with third parties for marketing purposes
We will only share data where required by law — for example, to comply with a court order, regulatory requirement, or to prevent fraud or other criminal activity.
How Long We Keep Your Data
We retain personal data only for as long as necessary:
- For the purposes outlined in this notice
- To meet legal, regulatory, or contractual requirements
Depending on the data type, this may range from as little as 30 days up to a maximum of 7 years.
Where Your Data Is Stored & Processed
Your personal data may, during the course of processing, be transferred outside of the UK or European Economic Area (EEA).
Where this occurs, we ensure appropriate technical and legal safeguards are in place to maintain the same level of protection as required under UK GDPR, including contractual safeguards and secure processing arrangements.
Cookies
Our website uses cookies — small text files stored on your device — to help improve your browsing experience.
Cookies are used to:
- Remember user preferences
- Understand how visitors use our website
- Provide anonymised analytics (for example via Google Analytics)
You can choose to disable cookies in your browser settings. Please note that doing so may affect how some parts of the website function. Your browser’s Help section or the About Cookies website provides guidance on managing cookie preferences.
How We Protect Your Data
We take data security seriously and use appropriate measures to protect your information, including:
- Secure systems and restricted access controls
- Encryption where appropriate
- Regular reviews of security practices
- Ensuring any third parties processing data on our behalf meet strict security standards
Your Rights
Under UK data protection law, you have the right to:
- Request information about how your personal data is processed
- Request a copy of your personal data
- Ask for inaccurate or incomplete data to be corrected
- Object to how your data is processed
- Request erasure of your data where there is no lawful reason to retain it
- Request that processing is restricted in certain circumstances
To exercise any of these rights, please contact us at:
info@weareorca.com