Handling Large Scale Inbound Enquiries For
1000+
Emails Managed
UK
Coverage
1000+
Enquiries Per Month
JLL Residential offer fully managed apartments in a number of locations throughout the UK. JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.
Due to the high demand for rental properties across all rental schemes managed by JLL, the influx of interest and inbound enquiries via telephone, email and advertisements escalated. As each scheme is responsible for processing all enquiries, additional support was needed to ensure that all correspondence was handled promptly, whilst allowing the team to focus on other key areas of the service.
Orca provide two key services to JLL. Our call answering service ensures all property leads/enquiries are dealt with on the initial call and followed up with a detailed message. In addition, Orca provide a bespoke outbound service where all email and telephone enquiries are contacted within 15 minutes to arrange a viewing. With both of these services in place, JLL are never miss an opportunity and provide an effective and responsive service to callers 24 hours a day.
Experience our virtual receptionist and business telephone answering service free for 7 days… at no additional cost!
