To ensure no business opportunity is ever missed. We do this by capturing those important phone calls that slip through the cracks, giving our clients peace of mind. At the heart of our service is an unwavering dedication to customer care.
It’s our people who truly set us apart. When we recruit, we look for individuals who are genuinely committed to going above and beyond, making a real difference to our clients’ businesses. Their efforts help our clients become more efficient, profitable, and better equipped to focus on what matters most.
Orca was the brainchild of David Toner back in 2010. David, a Chartered Accountant by profession and former tax consultant with the world’s leading professional services organisation, PwC, wanted to bring a new level of professionalism and service excellence to the outsourcing industry.
From a standing start and just a handful of clients, Orca was able to demonstrate a new quality in customer service, the likes of which the industry had seldom seen before. Over the last 15 years the business has grown significantly and developed to become one of the leading outsourced business services providers in the UK, now servicing a huge number of clients in a multitude of markets the length of breadth of the UK.
“I am passionate about excellent customer service and have 25 years’ experience in providing professional services to the business community.
All Orca customers have my personal promise that we will represent your business to the highest standard, impress your customers and add value to your organisation. If there is anything you feel we can do better or differently, just ask, and my management team will act swiftly and proactively to provide you with the precise service you want.”
By outsourcing your calls to Orca, you free up valuable time and resources, allowing your team to focus on growth and core business priorities while we handle your customer communication seamlessly.
