Awaab’s Law
What is Awaab’s law? The regulations are in memory of two-year-old Awaab Ishak, who died tragically in 2020 as a result of a severe respiratory condition due to exposure to mould in his home. This problem was reported and highlighted by Awaab’s parents as far back as three years prior, with no action being taken […]
Why Physiotherapists Choose Orca
In private healthcare, every call matters. Whether a new patient booking an appointment, an existing client rescheduling, or a GP referral, missed calls mean missed revenue. Orca’s 24/7 call answering for physiotherapists ensures your clinic never misses an opportunity to help a patient. Always Available, Always Professional Our UK-based team answers calls in your clinic’s […]
Call Answering to Support Your Summer
Summer is here! Time off is imminent! Between June and September, it’s completely natural for teams to shrink a little as holidays take priority, and rightly so. Everyone deserves a break to recharge. But when phones keep ringing and enquiries keep coming in, how do you make sure your business still delivers excellent customer service […]
Call Answering for Dentists
Running a successful dental practice means juggling many moving parts. One of which is answering calls from both new and existing patients. Every missed call is a potential missed appointment, lost revenue, and an unhappy patient who may look elsewhere. Whether you’re a small private dental office or a large-scale NHS dentist, having a reliable […]
Artificial Intelligence within Call Centres
Here at Orca, we recognise that human interaction is essential when providing exceptional customer service. While more call centres are beginning to implement AI into their everyday operations, Orca believes that no matter how much AI can assist in some operational tasks, it can never replace the level of support that a human can. According […]
Supporting the Security Industry
In the security industry every call matters, but over half a million 101 non-emergency calls go unanswered each year due to long wait times. Security companies with a dedicated 24/7 call answering service can bridge that gap by providing an immediate response to any security issue day or night. At Orca, we understand the unique […]
Whitegates Testimonial
Whitegates We had the pleasure of meeting Chris Hamill, the Director of Whitegates Wrexham. He reached out to us because he wanted to come down to the Orca office and hand deliver a present to one of our PAs for her exceptional service. Claire Davies was the PA who answered the phone on behalf of […]
The Importance of Immediate Response
In today’s world, attentiveness is everything – especially when it comes to the car-buying experience. For car dealerships, a slow response can mean losing out to competitors who are quicker to engage. We look at why speed matters and how immediate responses will transform your sales process. Capturing Leads Car buyers often research multiple dealerships […]
How 24/7 Call Answering Services Can Significantly Improve Your Estate Agency’s Success
In the fast-paced world of estate agency, every missed call could mean a lost valuation request, a missed buyer enquiry, or a frustrated landlord. With competition fierce, offering consistent, professional communication is crucial to standing out. Orca’s 24/7 call answering and live chat services ensure your estate agency never misses an opportunity—day or night. Why Estate Agents […]
Call Answering to Cover Your Christmas
The festive season is here—a time for celebration, family, and a well-deserved break. But for businesses, it’s also one of the busiest and most crucial periods of the year. Whether you’re in retail, property, or professional services, ensuring your customers are cared for while your team takes time off can feel like a juggling act. That’s where […]